Privacy Policy

01Overview

Ledger IT (ABN 53 684 626 622) respects your privacy. This policy explains how we handle personal information when you use our website, contact us, or engage us for IT services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

02Information we collect

We only collect what we need to respond to you and deliver our services. That may include:

• Contact details — your name, email address, phone number and company name.
• Enquiry details — the services you're interested in and anything you tell us in a message.
• Newsletter sign-ups — your email address.
• Service information — details about your devices, accounts, systems and users that we need to support, secure or manage your environment.
• Technical data — such as browser type, device and pages visited, collected automatically when you browse the site.

03How we collect it

Most information comes directly from you — through our contact and project forms, email, phone, or while we work together. Some technical information is collected automatically by our hosting provider and your browser when you visit the site.

04How we use it

• To reply to enquiries and prepare quotes.
• To provide, maintain and secure the IT services you engage us for.
• To send newsletters or updates you've asked for — you can unsubscribe at any time.
• To keep the website running, secure and working well.
• To meet our legal, tax and regulatory obligations.

We don't sell, rent or trade your personal information.

05Who we share it with

We only share information where it's needed to deliver our services or where the law requires it. This can include trusted providers such as email, hosting, cloud and software vendors (for example Microsoft) who process data on our behalf under their own privacy and security obligations.

Some of these providers may store data outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the APPs.

06How we protect it

Security is what we do. We use reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification and disclosure — including access controls, multi-factor authentication, encryption and monitoring.

We keep information only as long as it's needed for the purpose it was collected, or as required by law, then securely delete or de-identify it.

07Cookies

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.

08Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Email info@ledgerit.com.au and we'll respond within a reasonable time — usually 30 days.

09Complaints

If you have a concern about how we've handled your information, please contact us first so we can put it right. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.